Privacy Policy for Hamber Safes

Introduction

Hamber Safes Limited are committed to ensuring that your personal information is protected and never misused.

Our privacy policy explains what personal information we may collect, why we collect it, how we use it, the control you have over it and the procedures we have in place to protect your personal information. It applies to personal information that we may collect through our website and also in person (through transactions carried out in our premises and at stands and events).

By sharing your personal information with us, and by continuing to use our website, you confirm that you have read and understood the terms of this privacy policy and agree to its terms and conditions.

We take responsibility for the personal information we collect about you, and we aim to be transparent about how we handle it, and give you control over it.

In this privacy policy when we refer to ‘Hamber Safes’ (or ‘us’, ‘we’, or ‘our’), we mean Hamber Safes Limited, or the companies we work with who provide our website and other support services.

If you have any questions, comments or concerns about any aspect of this privacy policy, or how we handle your personal information, please email us at enquiries@hambersafes.com


Privacy Principles

It is our policy to provide and operate a privacy policy that is as clear, fair and transparent as possible.

In line with this, we have summarised how we handle your personal information in the privacy principles below:

– We will only ask for, or collect the personal information we need to provide and improve the service, products and experiences that our customers expect.
– We give you control over the personal information we hold about you to ensure it is accurate and reflects your preferences.
– We make sure your personal information is always secure and protected.
– We are fair and transparent about how we hold the personal information that we hold.
– We only ever use your personal information for the purpose you trusted us to use it for.
– We will never sell your personal information and only share it as outlined in our privacy policy or when you ask us to.
– We respect your choices and will inform you if there are important changes that affect your personal information or how we use it.
– We take responsibility for the personal information that we hold about you.


What personal information do we collect?

We are not interested in collecting every personal detail about you. Our main reason for collecting your personal information is to provide and improve the service, products and experiences that you and your customers expect from us.

Personal information is defined slightly differently around the world. To guarantee your privacy and the protection of your information, we define it as any information that could be used to identify you or another individual.

We may collect information about you in a number of different ways. In this section, we explain the different ways we collect personal information about you and the ways in which that information will be used. For more detail on how we use your personal information, please see the section titled ‘how do we use your personal information’.


Information you share with us

We collect personal information that you share with us when you contact us or interact with us through our website, email, phone, in person at our trading premises, at stands and events or otherwise.

For example, you will provide information to us when you contact our customer service team or place an order with us.

Through these interactions you may share with us your name, address, email address, contact number, and payment information. In some circumstances we will need this information to be able to provide you with a product or service that you have asked for (for example, we need your payment information when you buy a product, and your address to deliver it to you).

If you share details of other people with us, for example if you buy one of our products as a gift, then you will need to check with that person that they are happy for you to share their personal information with us and for us to use it in accordance with this privacy policy.


Information from Hamber Safes Products

Our products are not ‘smart’, internet enabled or operated through an ‘app’.

We do not therefore collect any information about you or your use of our products in this way.


Information from your online interactions

We may collect and store some limited personal information and some anonymous aggregate statistics from all visitors to our website. This may include the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link to our website and information on how you use our website.

We use this information so that we can see how well our website is working, how it is used and what users look at most.

We may also collect and handle information about how you engage with our promotional campaigns and advertising online, outside of our website (for example, on Google, YouTube and on social media).

This information is predominantly collected through our use of cookies and similar technologies.


Cookies

We use cookies on our website. ‘Cookies’ are small text files that websites save onto your device via your web browser. They have been around since the mid 1990’s and are one of the most widely used technologies on the internet.

Some cookies that we use will collect personal information about you. Any personal information that is collected will be used in accordance with this privacy policy. By continuing to use our website you accept that cookies will be set on your device.

For further information on the types of cookies that we use and how to manage cookies placed on our website, please refer to our cookies policy. Please note that we do not currently respond to Do Not Track (DNT) signals.


Email communications

As a user of our products or services, we will send you support communications by email. As long as you are happy for us to do so, we may also send you promotional emails that keep you posted on anything that is happening at Hamber Safes that we think you might want to know about (such as news on new products or service improvements etc.).

It is important to us that you are happy with the communications you receive from us however. You can therefore find out how to stop or change these promotional communications in the section below titled ‘how can you change the way that we contact you?’.

We may collect information about how you engage with our emails, including whether they are delivered to you, whether you open them, whether you chose to learn more about our promotions (for example by clicking on a link in an email), and if you ask us not to contact you anymore (by clicking on the unsubscribe option included in promotional email correspondence).

We may use that information by itself and in combination with your customer record (the information that you share with us), to make sure that we stop sending you promotional emails when you ask us to. We may also use it to make our emails as interesting to you as possible by providing content that we think will interest you based upon your previous engagement with promotional emails. You have the right to object to our use of your information for this purpose (see the section below, ‘your controls and choices;).


Social Media

As part of our operations, we may interact with you on social media. You may also use social media to contact us about your products or to let people know what you think about our products. We review publically available social media and online sites to get a better understanding of what people are saying about us, and our products and services and to assist consumers who prefer to contact us through social media.

The information that we collect from social media and online sites, including Facebook, YouTube, Twitter, Pinterest, Snapchat and others, sometimes includes personal information that has been put online and is publically available. We make sure that any information we use is properly credited to its source or is made anonymous.

These online and social media sites typically have their own privacy policies explaining how they use and share your personal information. You should carefully review these privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.


Information we collect in person

You may share personal information with us when you visit our trading premises or at stands and events. This may include details such as your name, contact details, and payment information (see the section above titled’ information you share with us’).


Information we collect from 3rd party data providers

We may collect information, including aggregated demographic and lifestyle data from third party data providers to enable us to give you more relevant services and advice.


How do we use your personal information?

Our main reason for collecting and using your personal information is to provide and improve our service and products.

Information you share with us

We use the personal information you share with us in the following ways:

– To respond to your queries and requests.
– To communicate with you.
– To provide services and support for our products.
– For customer satisfaction surveys to enable us to identify where service and product improvements can be made.
– To provide updates to you about any changes to our policies, terms and conditions and other matters which we may need to tell you.
– As long as you are happy for us to do so, to tell you about our other products and services.
– To provide you with essential service updates about our products and to customise and improve the way that you shop with us in the future.

Information from your online interactions

We use the personal information from your online interactions, by itself and in combination with other personal information that we collect about you to identify any part of our website that isn’t working as well as it should be-so that we can fix things and make our website better for you and other users.

We also want to be able to monitor your use of our website, and how you engage with our promotional campaigns and advertising, so that we can customise and improve the way that you shop with us in future (for example, by showing you products and offers that we think you might like) and, as long as you are happy for us to do so, send you more relevant and interesting promotional communications.

You have the right to object to our monitoring of your use of our website and how you engage with our promotional campaigns and advertising online for these purposes. For more information on how to exercise your right to object, see the section below titled ‘your controls and choices’.


Other potential uses of your personal information

We may use your personal information:

– To assist in any disputes, claims or investigations relating to your Hamber Safes product or warranty matters.
– To detect and prevent fraudulent transactions.
– To comply with our legal obligations.
– For profiling and statistical analysis.

As part of this activity we combine different categories of personal information that we collect about you. For example, we combine personal information from your online interactions and information you share with us for the profiling and statistical analysis of product popularity. You have the right to object to the processing of personal information in this way. For more information on how to exercise your right to object, see the below section titled ‘your controls and choices’.


What is our justification for handling your personal information in this way?

Data protection and privacy laws in some countries require us to have what is called a ‘legal basis’ or ‘lawful ground’ for handling personal information. Broadly, this means that we have to have a legal justification for handling personal information. For the most part, we need to handle your personal information to:

– Provide you with the products or services that you have asked for.
– For our products and website to be able to work properly and to do all the things that you expect them to.

Sometimes, our use of your personal information is not strictly necessary for us to be able to provide you with our products or services, or for them to work properly. In those circumstances we have what is called a ‘legitimate interest’ in handling your personal information. Our ‘legitimate interest’ may be to:

– Detect and prevent fraud.
– Keep our website and IT systems secure.
– Ensure that our own processes, procedures and systems are as efficient as possible.
– Analyse and enhance the information that we collect.
– Determine the effectiveness of our promotional campaigns and advertising.
– Customise and improve the way that you shop and engage with us in the future.

There may be certain personal information that you share with us which we specify as being optional (for example, when you update your account information). We will explain how we use that information and if you chose to provide it to us, you are agreeing to our use of your information in that way. You can ask us to delete that information at any time by emailing us at enquiries@hambersafes.com

Finally, in some relatively limited circumstances, we may need to handle your personal information in a certain way to be able to comply with our legal obligations. For example, if we are requested to disclose your personal information to regulatory bodies or law enforcement authorities.

Ultimately, the reason we handle your personal information in the way that we do is so that we can directly or indirectly, improve our products, services and your overall experience of Hamber Safes as a business. Whatever our justification for handling your personal information (whether it is necessary for us to provide you with a certain product, or it is in our ‘legitimate interests’, we make sure that we take steps to honour our commitment to protect your privacy.


Our promotional contact with you

If you are happy for us to do so, we may contact you from time to time by email, post, SMS or via social media platforms and phone, to inform you about our latest products, special offers or upcoming events.
We will only do this however if you have told us that it is ok to do so.

We will never pass on your personal information however to anyone outside of our company for them to use for their marketing purposes.

We will also give you the option to stop receiving promotional communications at any time.


Our support communication with you

We may contact you from time to time by email, post, SMS or via social media platforms and phone, to provide you with support information on the Hamber Safes products that you own.

This may include helpful information about your product or service, maintenance information, warranty information, product recall announcements, or requests for feedback on the performance of our products and service.

We will send these communications unless you tell us that you want to stop receiving support communications from us. Please see the section below for more information about how to do this.

If your details change, please let us know so that we can continue to provide these support communications.


How can you change the way that we contact you about our products, services and support

We will only send promotional communications when you have told us that you are happy for us to do so.

You can change the way that we contact you in the following ways:

Opt-in/start contacting me

If you hadn’t previously asked us to send you promotional communications, you can ask us to start contacting you in this respect by:

– Contacting Hamber Safes customer service and stating that you would like to start receiving communications from us. Or,
– Logging into your account on our website and changing your preferences and information.

Changing your preferences

If you have previously aid that you would like us to contact you (you ‘opted-in’), but would like to change or update the way that we do so, you can update your preferences by:

– Contacting Hamber Safes customer service and stating that you would like to change or update the way that we contact you. Or,
– Logging into your account on our website and changing your preferences and information.

Opt-out/stop contacting me

If you want to stop receiving promotional or support communications from us (sometimes called ‘opting-out’), you can do so at any time by:

– Contacting Hamber Safes customer service and stating that you no longer wish to receive such communications.
– Using the unsubscribe option included in all our email correspondence (on all promotional and support communications). Or,
– Logging into your account on our website and changing your preferences information.
– Emailing us at enquiries@hambersafes.com.


What information do we share with third parties?

We will never sell your personal information to anyone and only share it as outlined in this privacy policy or when you ask us to.

Third party service providers

We share your personal information with certain third-party service providers. They only have access to the personal information they need to perform those services. They are required to keep your personal information confidential and may not use it other than as we ask them to and always in accordance with this privacy policy. These third-party service providers fall into the following categories:

– Those helping us to deliver products to you (including distributors).
– Third parties that help us with mailing services, product services and repairs, processing product purchases, financial services, audit services, administrative services, IT technologies (e.g. data storage), security services, and insurance claims.
– Third parties that help us to provide services and responses to you.

Third parties that help us with our advertising and marketing

We want to make sure that our advertising and marketing is relevant and interesting to you and our other customers. That means that we work with third parties to help us to understand how well our online advertising works, or to reach people who are more interested in our products. They do this by setting cookies on our website (more information on these can be found in our cookies policy).

We may also share limited personal information with social media platforms, (who serve our advertising on their platforms) and, third party data providers and analytics companies, who perform data matching and/or data analysis on our behalf.

Other third parties

We may share certain personal information with third parties who help us to detect and prevent fraudulent transactions. The information we share with those third parties includes some of the information that you share with us (such as your contact details, and information about the transaction), and some of the information from your online interactions (such as the IP address of your device). That information is used to determine whether a transaction could be fraudulent.

We will also share your personal information if we are required to do so by law, including in response to a legal process, such as a court order or subpoena, or to comply with other national, state, provincial or local laws.


Links to third party websites

We may from time to time provide links to other websites which are not operated by Hamber Safes. We have no control over and are not responsible for the content of these sites or how third parties responsible for them collect and use your personal information. We do not endorse or make any representations about third party websites.

Third party websites usually have their own privacy policies explaining how they use and share your personal information. You should carefully review these privacy policies before you use these websites to make sure that you are happy with how your personal information is being collected and shared.


How long do we keep your personal information?

We only keep your personal information for as long as we need to, to be able to use it for the reasons given in this privacy policy, and for as long as we are required to keep it by law. The actual period that we keep your personal information will vary depending upon the type of personal information and how it is used. Some very limited personal information (your name, along with the serial number of the product purchased and the date when it was purchased), may be kept in hard copy form for an extended period of time to allow us to identify your product in the event of a requirement to provide maintenance service support after the completion of the warranty term.


Your controls and choices

Where possible, we give you control over the personal information we collect about you, to ensure it is accurate and reflects your preferences. You have the right to access, update and amend personal information that we hold about you. This can be done by changing your personal information in your account. If you would like to change the way that we contact you, see the section above titled ‘how can you change the way that we contact you about our products, services and support’.

In certain circumstances, you can also:

– Object to our use of your personal information for certain purposes.
– Ask us to limit or restrict our use of your personal information.
– Ask us to correct, remove or delete personal information about you
– Ask us to provide your personal information to a third-party provider of services.

Please note that these rights do not always apply and there are certain exceptions to them. We will also need to confirm identity before acting on certain requests.

If you would like to exercise any of your rights in relation to your personal information, please email us at enquiries@hambersafes.com


How do we protect your personal information?

We are committed to protecting your personal information. We use appropriate technical and organisational measures to protect your personal information and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that manage the way in which your personal information and data is processed, managed and handled. We also ensure that our staff are adequately trained in protecting your personal information. Our procedures mean that we may occasionally request proof of identity before we share personal information with you.

In the unlikely event that we do suffer a security breach which compromises our protection of your personal information, and we need to let you know about it, we will do so.


Children

Our website and products are not directed at children and we do not knowingly collect any personal information from children.

If you are a child, please do not attempt to become a registered user of our websites or attempt to provide us with any personal information. If we learn that we have inadvertently obtained personal information from a child, we will delete that information as soon as possible.

If you are aware of a child who has provided their personal information to us, please contact us at enquiries@hambersafes.com


Changes to this privacy policy

We will regularly review and update this privacy policy. If we change our privacy policy, we may email you with information of these changes (if we have your email address).


Contact us

If you have any questions, comments or concerns, or would like to make a complaint about how we use the personal information we hold about you, please email to enquiries@hambersafes.com, or write to us at Cutter House, Woodrolfe Road, Tollesbury, Essex, CM9 8SE. We will respond to any such communications as soon as possible. You can also contact the relevant UK regulator or authority.


Copyright © Hamber Safes 2020