Terms & Conditions


1. TERMS AND CONDITIONS OF SALE

1.1 This page, together with the documents expressly referred to on it, tells you our ‘terms and conditions of sale’.

1.2 These terms will apply to any contract between us for the sale of ‘products’ to you (the ‘contract’). Please read these terms carefully, and make sure that you understand them, before ordering any products from our site. Please note that by ordering any of our products, you agree to be bound by these terms and the other documents expressly referred to in them.

1.3 You will be asked to confirm your acceptance of these terms before being able to place an order. If you refuse to accept these terms, you will not be able to order any products from our site. You should print a copy of these terms, or save them to your computer for future reference.

1.4 We amend these terms from time to time. Every time you wish to order products, please check these terms to ensure that you understand the terms which will apply at that time. These terms were most recently updated in August 2019.


2. OUR RIGHT TO VARY THESE TERMS

2.1 We amend these terms from time to time. Please look at the top of this page to see when these terms were last updated. Please contact us if necessary, for details of any changes that have occurred since the previous review.

2.2 Every time you order products from us, the terms in force at the time of your order will apply to the contract between you and us.

2.3 If we have to revise these terms, as they apply to your order, we will contact you to give reasonable advance notice of the changes, and let you know how to cancel the contract if you are not happy with the changes.


3. INFORMATION ABOUT US

3.1 We are Hamber Safes Limited, a company registered in England and Wales under company number 11428955. We operate the website www.hambersafes.com. Our registered office address is c/o The Mudd Partnership Accountants, Lakeview House, Woodbrooke Crescent, Billericay, Essex, CM12 0EQ. Our main trading address is Cutter House, Woodrolfe Road, Tollesbury, Essex, CM9 8SE. Our VAT number is 300703463.


4. COMMUNICATIONS BETWEEN US

4.1 IF YOU ARE A CONSUMER: You may contact us by sending an email to enquiries@hambersafes.com or by sending a letter to us at Cutter House, Woodrolfe Road, Tollesbury, Essex, CM9 8SE. Alternatively, you can contact us by telephone on 01621-862517.
If we have to contact you, or give you notice in writing, we will do so by email or by post to the email address/postal address you provide to us in your order.

4.2 IF YOU ARE A BUSINESS: Any notice or other communication given by you to us, or by us to you, under or in connection with the contract, shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, email or posted on our website. A notice or other communication shall be deemed to have been received: if delivered personally, when left at our office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second business day after posting, if sent by email, one business day after transmission, or if posted on our website, immediately. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.


5. OUR PRODUCTS

5.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display colours etc. accurately, we cannot guarantee that your computer display will reproduce images in a lifelike way. The appearance of products supplied may therefore vary slightly from the images used.

5.2 The packaging of the products may vary from any shown on images on our site.

5.3 All products shown are subject to availability. We will inform you by email as soon as possible if the product you have ordered is not available, and we will not process your order.


6. PRODUCT SIZES, WEIGHTS AND CAPACITIES

6.1 Hamber Safes are an individually manufactured and hand-crafted product. They are not made on a production line. As such, the exact dimensions, and capacity of each individual safe, may vary slightly, with a possible tolerance difference of up to 5%.

6.2 In view of the foregoing, please note that all sizes, weights and capacities listed on the website should be considered to be approximate and are for guidance only.

6.3 For simplicity, on the website, we only provide approximate details of the internal size of each vault size together with the approximate weight. We also provide the approximate capacity (in litres) of each safe vault. This information is provided to enable you to quickly and easily assess the amount of storage that each safe provides. Please contact us however for full details of external dimensions if these are required (the external total size of each safe will of course vary from the internal size, due to the need to add the thickness of the safe walls and top plate plus also the connecting transitional neck section which connects the vault to finished floor level).

6.4 The safe weights listed are the approximate weight of each safe model in key-locking configuration, complete with safe door, accessories and all packaging. The exact weight of your safe may vary however, particularly if alternative locking configurations (such as mechanical combination locks), are selected, or if the safe is fitted with a deposit tube facility.

6.5 Should you require more exact information on any of the details of our products, then please do not hesitate to contact our support team on 01621-862517 (enquiries@hambersafes.com), and they will be pleased to provide this.


7.USE OF OUR SITE

7.1 Your use of our site is governed by our ‘terms of website use’. Please take time to read this as it includes important terms that apply to you.


8.HOW WE USE YOUR PERSONAL INFORMATION

8.1 We only use your personal information in accordance with our ‘privacy policy’. Please take the time to read this as it includes important terms that apply to you.


9. MANUFACTURER’ S RECOMMENDED CASH RATINGS

9.1 The manufacturer’s recommended cash ratings listed on our website are a subjective guide to the level of resistance to attack that each safe offers, that is based upon our own knowledge of the safe industry and our experience as makers of fine underfloor safes.

9.2 The recommended cash rating is only applicable where the safe has been installed correctly, in strict compliance with the installation instructions. This is vitally important.

9.3 Please remember that a large part of the security offered by underfloor safes is the fact that they are not visible (they must therefore be found before an attack can even be considered). Likewise, they are also usually fitted in discrete locations that are hard for an attacker to get to. Both of these advantages are often overlooked, but should be considered equally to the recommended cash rating (which reflects the strengths of the safe itself, and not the added benefits of its hidden location and installation).

9.4 If insurance cover is required that will cover the contents of the safe, then it is incumbent upon you to confer with your insurer, in advance of purchasing the safe, to ensure that they accept our recommended cash rating and that any safe under your consideration is acceptable to the insurer under the terms of their insurance policy (as the policies of different insurers vary).

9.5 We are supremely confident of the quality of our safes, which are individually manufactured, and bench-assembled by hand, at our premises in the UK. In view of this, when required, we offer accredited insurance company representatives, confidential, personal demonstrations of all of our products, to provide reassurance on their high-quality and attack resistance. If your insurance agent requires a demonstration, or if they require any further technical advice on our products, then please call our support team on 01621-862517 (enquiries@hambersafes.com).


10. IF YOU ARE A CONSUMER

The following clause only applies if you are a consumer.

10.1 If you are a consumer, you may only purchase products from our site if you are at least 18 years old.

10.2 As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizen’s Advice Bureau or Trading Standards Office. Nothing in these terms will affect these legal rights.


11. IF YOU ARE A BUSINESS CUSTOMER

The following clause only applies if you are a business.

11.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase products.

11.2 These terms and any other documents expressly referred to in them constitute the entire agreement between you and us, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

11.3 You acknowledge that in entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently), that is not set out in these terms or any other document expressly referred to in them.

11.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement, based on any statement in this contract.


12. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

12.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

12.2 After you place an order, you will receive an email from us acknowledging that we have received your order. Please note however that this does not mean that your order has been accepted. Our acceptance of your order will only take place as described below:

12.3 We will confirm acceptance to you, by sending you an email that confirms that the products have been dispatched (the ‘dispatch confirmation’). The contract between us will only be formed when we send you the dispatch confirmation.

12.4 If we are unable to supply you with a product, for example because that product is not in stock or is no longer available, or because of an error in the price on our site, then we will inform you of this by email, and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible.


13. YOUR CONSUMER RIGHT OF RETURN AND REFUND

This clause only applies if you are a consumer.

13.1 If you are a consumer, you have the right to cancel a contract for the period set out below. This means that during that period, if you change your mind or for any other reason decide that you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund. This does not affect your legal rights to cancel the contract, advice on which is available from your local Citizens’ Advice Bureau or Trading Standards Office.

13.2 Note: This cancellation right does not apply in the case of any non-standard product that we make to your specification or which is personalised, customised or bespoke. Orders for such ‘special’ products cannot be cancelled and the products are non-returnable.

13.3 Your legal right to cancel a contract starts from the date of dispatch confirmation (which is when a contract between us is formed), and ends 14 days after the day on which you receive the product(s).

13.4 To cancel, please contact us in writing to tell us by sending an email to enquiries@hambersafes.com or by sending us a letter to: Cutter House, Woodrolfe Road, Tollesbury, Essex, CM9 8SE. When writing, please ensure that your letter includes details of your order to help us to identify it. Your cancellation is effective from the date you send us the email, or the date you posted the letter.

13.5 If you exercise your right to cancel, you will receive a full refund of the price you paid for the products, less the cost of delivery charges. We will process the refund due to you as soon as possible and, in any case:

-14 Days from the day you return any goods supplied, or provide evidence that you have returned them.

Or:

-If there were no goods supplied, 14 days from the day on which we are informed about your decision to cancel this contract.

13.6 Please keep in mind that if you cancel the contract, then any products must be returned to us within 14 days of your written request to cancel. You are responsible for arranging the safe return of the unwanted product to us, for properly packing it and for arranging insurance to cover loss or damage in transit. The product must be received by us in original condition and must be suitable for immediate resale (we are permitted by law to reduce your refund to reflect any reduction in the value of the products, that occurred whilst they are in your possession or are in transit back to us).

13.7 If the reason for the cancellation of the contract is that you believe the product is faulty, and this is found to be correct after the product has been returned to us (and we have had time to properly examine it), then a full refund will be made including the costs of returning the product to us (if this is arranged and paid for by you, rather than by us). Please note however that the maximum refund for delivery and collection charges in these circumstances will be the costs of standard delivery by the least expensive delivery method that we normally offer.

13.8 As a consumer, you will always have legal rights regarding cancellation in relation to products that are not faulty or not as described. These legal rights are not affected by our terms and conditions of sale. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.


14. AVAILABILITY

14.1 All Hamber Safes are, and always have been, individually hand-made, bench assembled and thoroughly tested, in the UK, by meticulous, artisan craftsmen.

14.2 They are not mass-produced on an automated production line (each safe is individually marked with an individual build number plate that tells us when it was made, which engineer made it and other technical details).

14.3 We stick to these traditional methods of high-quality, manufacturing by hand, as we understand that a safe is not just any engineered, mechanical product. Instead, it will be trusted with the security of your most valuable and precious things. Things that might well be impossible to replace if they were to be lost or stolen.

14.4 Because of this, and because each safe goes through many individual processes and tests before we are happy to release it to you, it may sometimes take a little longer for us to supply it, than some of the mass-produced safes which you might be able to purchase immediately ‘off the shelf’ from our competitors. Please be assured however that this is a good thing! We will not compromise our high standards, rush our work, or take the chance of supplying you with a sub-standard safe.

14.5 When you invest in a ‘Hamber Safe’ safe, you can rest assured therefore that it is well made, that it is strong and reliable, and that the people that were responsible for making it, paid attention to small details, took great care in their work and had pride in producing something that would become an important part of the life of you and your family or business. It is this additional level of care, and the inclusion of the ‘human touch’ that distinguishes our safes from the competition.

14.6 Although we maintain a level of ready-made ‘stock products’, the quantity of our available stock can vary considerably, depending upon specific demand at any one time.

14.7 Upon receipt of your order, we will email you with an estimated date of delivery.

14.8 If this is not acceptable to you, then please contact us and let us know on 01621-862517, or by email: enquiries@hambersafes.com.

14.9 Our team will then advise you of any alternative products that are available in stock for immediate delivery, and which may be acceptable to you.

14.10 If the suggested alternatives are not acceptable however, then we will cancel your order with immediate effect.


15. DELIVERY

15.1 Following receipt of your order, we will contact you by email with an estimated delivery date.

15.2 Occasionally the delivery date that we advise, may however be affected by an event outside of our control. If we are unable to meet the estimated delivery date because of an event outside our control, we will contact you with a revised delivery date.

15.3 The products will be your responsibility from the completion of delivery. Delivery of an order shall be considered to be completed, when we deliver the products to the kerbside of the address you provided, and the products will be your responsibility from that time. Please note that delivery drivers will not transport products beyond the kerbside, and you should make adequate arrangements to transport products from the kerbside to your intended storage location or installation position.

15.4 If no one is available at your address to take delivery, we, or our authorised carrier, will leave a note that the products have been returned to our premises, or the authorised carrier’s depot, in which case, please use the contact details on the note to rearrange delivery.
15.5 You own the products once we have received payment in full, including all applicable delivery charges.


16. DELIVERY COSTS

16.1 Standard 5-7 day delivery to most UK mainland locations, is included in the prices shown on the website.

16.2 Delivery to UK locations outside of the UK mainland can also be arranged, subject to a reasonable supplemental charge. Please contact us for a quotation.

16.3 Likewise, premium delivery, same day delivery, overnight delivery or delivery within a specific time band, can also sometimes be arranged. Please contact us for a quotation.


17. DAMAGED OR INCORRECT ORDERS

17.1 We want you to be absolutely satisfied with your product and would recommend that, where practicable, you unpack and check it for damage as soon as it arrives to make sure that it is correct and undamaged.
17.2 If you receive a damaged product then please contact us immediately, as soon as the damage is discovered, by emailing us at enquiries@hambersafes.com. If possible, please provide photographs with your email that clearly show any damage, both to the product and also to the accompanying packaging (if this also shows any signs of damage).
17.3 Likewise, in the unlikely event that you receive an incorrect order, please contact us immediately by emailing us at enquiries@hambersafes.com and advise us of any discrepancies.


18. INTERNATIONAL DELIVERY

18.1 These delivery terms relate only to the supply of products with delivery to standard mainland UK locations, and our UK website is not intended to handle international supply and delivery.

18.2 If you are outside of the UK and wish to purchase our products, please contact us by emailing us at enquiries@hambersafes.com.

18.3 Note: International deliveries may incur import duties and taxes that we have no control over and which may be impossible for us to predict or calculate. You will be responsible for the payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

18.4 You must comply with all applicable laws and regulations of the country for which products are destined. We will not be liable or responsible if you break any such law.


19. SPECIFICATIONS

19.1 Due to a policy of continuous research, development, and improvement, we reserve the right to alter the specification of any of our products, without any prior notice.


20. PRICE OF PRODUCTS

20.1 The prices of the products will be as quoted on our site at the time you submit your order, subject to the below:

20.2 We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. Our site contains a large number of products however. It is always possible therefore that despite our best efforts, some of the products on our site may be incorrectly priced. If we discover an error in the price of products you have ordered, we will contact you in writing to inform you of this error, and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order in such circumstances until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled, and will notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as mispricing, then we do not have to provide the products to you at the incorrect (lower) price.

20.3 Prices for our products may change from time to time, but changes will not affect any order you have already placed and which we have accepted by the issue of a ‘dispatch confirmation’.

20.4 The price of a product includes VAT (where applicable), at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid in full before the change in VAT takes effect.

20.5 The price of products includes standard delivery costs to most standard UK mainland locations.


21. HOW TO PAY

21.1 You can pay for products on our website using a debit card or credit card. The list of cards we accept may vary from time to time, but is shown as part of the check-out process.

21.2 Payment for products, and all applicable delivery charges, is in-advance. We will not charge your debit or credit card however until we dispatch your order.


22. PRODUCT WARRANTY

22.1 Hamber Safes are not made offshore. Instead, they are, and always have been, meticulously hand built, and individually tested, in the UK, by dedicated and experienced artisan craftsmen, using the finest quality materials. Because of this, faults and malfunctions are extremely rare, and you should reasonably expect many years of problem free operation from your investment. In the unusual event that a problem does occur however, caused by poor workmanship, or defective materials, then, unlike many of our competitors, we have a UK based factory and service centre, that enables us to quickly put things right.

22.2 Our warranty consists of 2 layers:

-The first layer, is a 12 month, full ‘manufacturer’s warranty’, that commences on the date your safe is delivered, and expires 365 days later.

-The second layer, is a further 4 year ‘extended workshop repair warranty’ that runs from month 13 after delivery until the end of month 60, and commences 365 days after the delivery of your safe.

This warranty operates in the following way:

22.2.1 FULL MANUFACTURER’S WARRANTY (applies to the first 12 months after delivery):

During the first 12 months after purchase, commencing on the date of delivery of your safe, a full ‘manufacturer’s warranty’ applies.

If a fault develops with your safe door during this time, you should email us at enquiries@hambersafes.com (or write to us at Cutter House, Woodrolfe Road, Tollesbury, Essex, CM9 8SE).

Your email or letter should provide your name, home address, the address at which the safe is installed (if this is different), your telephone contact details, some details of the fault, the serial number that is embossed on the key escutcheon/data badge of the safe, the date that you purchased the safe and ideally, a copy of your proof of purchase.

Following receipt of this written information, we will contact you to discuss the problem and to confirm the appropriate course of action. If repairs are necessary, then we will provide you with a warranty repair job number, to be used in all future communications regarding the repair.

If the safe door (the round or square part of the safe that contains the lock and is normally completely removeable to allow access to the inside of the safe), can be removed from the safe vault (the heavy duty metal box that is permanently installed in concrete under the floor), then we will ask you to remove this, and return it to us at our UK factory (either by personal visit, on a date we both agree, or by carrier).

Upon receipt, the safe door will be fully examined on a bench by our engineers, to assess the fault.

If the fault is the result of incorrect or poor workmanship or defective materials, then it will be repaired by us, free-of-charge (including all labour, parts and materials).

Upon completion, it can then be personally collected by you, on a date we both agree, or returned to you by carrier at our cost.

If you incurred carriage charges when initially returning the door to us, we will also reimburse these to you, assuming that you can provide proof of this. Please note however that we will only reimburse reasonable standard carriage charges, based upon the least expensive delivery method that we normally offer.

If the fault is found to be attributable to factors that are not covered by our 12 month ‘manufacturer’s warranty’ however, then we will prepare a ‘fixed price repair quote’ for the necessary repairs, (or if this is not possible, a ‘repair cost estimate’) and will email this to you for your review and consideration.

The causes of faults that are not covered by our 12 month ‘manufacturer’s warranty’ include, but are not limited to:

Damage caused by misuse, abuse, wilful damage or neglect, accidental damage, lack of maintenance (or incorrect maintenance), negligence by you or any other party, incorrect operation, incorrect installation, relocation after installation, use in an abnormal working environment or conditions (for example, process environments that have high levels of humidity, or contain solvents, etc.), damage caused by tampering or attack, damage caused by flooding, the ingress of foreign objects/detritus/liquids (including the application of any kind of lubricant), corrosion or damage caused by corrosion, damage caused by excessive levels of use above and beyond that which would be reasonably expected of a household consumer, dismantling the safe in any way, carrying out/attempting to carry out alterations or repairs (by anybody other than our own staff or representatives appointed to carry out such work on our behalf), cosmetic or superficial damage of any kind.

Note: Please do not attempt to add any kind of lubricant to your safe. These will damage the mechanism.

If the repairs required are not covered by our 12 month ‘manufacturer’s warranty’, and you accept the fixed price repair quote (or the repair cost estimate), we will ask you to make a payment to us for the advised amount. Following receipt of your payment, the safe door will then be repaired.
If a repair cost estimate was provided (rather than a fixed price repair quote), and the eventual total cost of repairs exceeds this estimated amount, then we will contact you to arrange payment of any shortfall.

Once all payments are received, the safe door can then be personally collected by you, on a date we both agree, or we can return it to you by carrier, at your cost.
If you do not accept the fixed price repair quote or repair cost estimate, then we will make arrangements for you to personally collect the door from us, on a date we both agree. Alternatively, and if you prefer, we will deliver the door back to you by carrier, at your cost (following receipt of payment from you for the costs of carriage).

If the nature of the fault means that the door cannot be removed, and a locksmith or engineer site visit is required to investigate the cause of the fault, then we will request that you make a deposit payment of £250 to us, by credit or debit card, in advance of us arranging a site repair visit. This payment is a deposit towards repair costs that may not be covered by the terms of our 12 month ‘manufacturer’s warranty’.

We ask for this in-advance deposit payment for site visit repairs, as in our experience, the majority of faults of this nature are caused by factors other than poor workmanship or defective materials (or wear and tear resultant of normal consumer use), and they are therefore often not covered by the 12 month ‘manufacturer’s warranty’.

If an engineer or locksmith site visit is arranged, and the outcome reveals that the repairs are not covered by the 12 month ‘manufacturer’s warranty’, but the cost of such repairs is less than the £250 deposit that has been paid in advance, then a part refund will be issued for the difference between the £250 deposit and the actual cost of the repairs.

If an engineer or locksmith site visit is carried out, and the outcome reveals that the repairs are not covered by the 12 month ‘manufacturer’s warranty’, and the cost of such repairs is more than the £250 deposit that has been paid in advance, then we will request payment of any shortfall.

If the engineer or locksmith attending site finds that the fault is in fact due to poor workmanship, or defective materials however, (and it is therefore covered by the 12 month ‘manufacturer’s warranty’), then the in-advance deposit payment is fully reimbursed.

Note: The loss or breakage of keys, forgetting combination codes (requiring a site engineer visit to allow access to your safe), battery failure (on electronically locked safes), are not covered by our 12 month ‘manufacturer’s warranty’.

22.2.2 EXTENDED WORKSHOP REPAIR WARRANTY (applies when 12 months from delivery have elapsed):

After the expiration of the initial 12 month, full ‘manufacturer’s warranty’, consumers benefit from the reassurance of an ‘extended workshop repair warranty’ that applies between the start of month 13 to the end of month 60 after delivery (inclusive).
This ‘extended workshop repair warranty’ provides free of charge mechanical repairs to safe doors at our UK factory, for a further 48 months, if a fault develops that is the result of incorrect or poor workmanship or defective materials.

If a fault develops with your safe door during this time, you should email us at enquiries@hambersafes.com (or write to us at Cutter House, Woodrolfe Road, Tollesbury, Essex, CM9 8SE).
Your email or letter should provide your name, home address, the address at which the safe is installed (if this is different), your telephone contact details, some details of the fault, the serial number that is embossed on the key escutcheon/data badge of the safe, the date that you purchased the safe and ideally, a copy of your proof of purchase.
Following receipt of this written information, we will contact you to discuss the problem and to confirm the appropriate course of action. If repairs are necessary, then we will provide you with a warranty repair job number, to be used in all future communications regarding the repair.

We will then ask you to remove the safe door (the round or square part of the safe that contains the lock and is normally completely removeable to allow access to the inside of the safe), from the safe vault (the heavy duty metal box that is permanently installed in concrete under the floor), and return it to us at our UK factory (either by personal call, on a date we both agree, or by carrier, at your cost).

Upon receipt, the safe door will be examined on a bench by our engineers, to assess the fault.

If the fault is the result of poor workmanship or defective materials, then it will be repaired by us, free-of-charge including all labour, spare parts and materials, (with the exception of locks and lock components-see below).

It can then be personally collected by you, on a date we both agree, or returned to you by carrier at your cost.

If the fault is found to be attributable to the failure of the certified lock or lock components however (including key operated locks, keys, mechanical or electronic combination locks, mechanisms and components), and the failure of these components has occurred as a result of normal consumer use, then a charge will be made for the cost of the replacement lock or lock components. The labour spent examining the safe door to diagnose this, and later fitting the replacement lock/locking components, will however be free-of-charge and covered by the ‘extended workshop repair warranty’.

If this is found to be the case, then we will prepare a ‘fixed price quote’ for the supply of the lock/lock components, (or, if this is not possible, a ‘cost estimate’), and will email this to you for your review and consideration.

If the fault is found to be attributable to other factors that are not covered by our ‘extended workshop repair warranty’ terms however (as detailed below), then we will again prepare a ‘fixed price repair quote’ for the necessary repairs (or a ‘repair cost estimate’), and will email this to you for your review and consideration.

The causes of faults that are not covered by our ‘extended workshop repair warranty’ include, but are not limited to:

Damage caused by misuse, abuse, wilful damage or neglect, accidental damage, lack of maintenance (or incorrect maintenance), negligence by you or any other party, incorrect operation, incorrect installation, relocation after installation, use in an abnormal working environment or conditions (for example, process environments that have high levels of humidity, or contain solvents, etc.), damage caused by tampering or attack, damage caused by flooding, the ingress of foreign objects/detritus/liquids (including the application of any kind of lubricant), corrosion or damage caused by corrosion, damage caused by excessive levels of use above and beyond that which would be reasonably expected of a household consumer, dismantling the safe in any way, carrying out/attempting to carry out alterations or repairs (by anybody other than our own staff or representatives appointed to carry out such work on our behalf), cosmetic or superficial damage of any kind.

Note: Please do not attempt to add any kind of lubricant to your safe. These will damage the mechanism.

If the repairs are not covered by the ‘extended workshop repair warranty’, (or if a charge is applicable for a new lock or lock components), and you accept the fixed price repair quote (or repair cost estimate), we will ask you to make a payment to us for the advised amount. Following receipt of your payment, the safe door will then be repaired.

If a repair cost estimate was provided (rather than a fixed price repair quote), and the eventual total cost of repairs exceeds this amount, then we will contact you to arrange payment of any shortfall.

Once all payments are received, the safe door can then be personally collected by you, on a date we both agree, or returned to you by carrier at your cost.

If you do not accept the fixed price repair quote (or repair cost estimate), then we will make arrangements for you to personally collect the safe door, on a date we both agree. Alternatively, and if you prefer, we will arrange for the door to be returned to you by carrier, at your cost (following receipt of payment from you for the costs of carriage).

Engineer or locksmith site visits, to repair safe doors, that cannot be removed for repair at our factory, are not covered by the ‘extended workshop repair warranty’. If this is necessary, then we may be able to provide you with a cost estimate for a site visit repair by an engineer or locksmith, upon your request. If this estimate is found to be acceptable, then payment of the advised cost will be required by credit or debit card in advance of the visit being arranged.

22.3 Notes:

22.3.1. In certain circumstances, depending upon the nature of the fault, and our workload at the time, it may be possible for us to offer to attempt to repair your safe door ‘while you wait’ at our UK factory. This is only available by specific prior arrangement however and cannot be provided to unannounced visitors. If this is a preferred option, then please call us to discuss this possibility. It should be noted however that mechanical repairs are by nature difficult to predict and we cannot guarantee that a same-day fix will be possible, even where this has been requested, and when we have confirmed that we are willing to attempt it. We therefore reserve the right, for any reason we deem necessary, to request that the safe door be left with us, so that repairs can be completed by us later. We will not be responsible for the costs of return visits to our factory in such circumstances (or return carriage) and the risk of this inconvenience is entirely yours.

22.3.2 In some circumstances, and strictly subject to availability, it may sometimes be possible for us to provide you with a ‘loan door’ for your safe, if we have offered to attempt repairs ‘while you wait’ and this has not been possible. Any safe door loaned to you in such circumstances will be your responsibility and will be provided solely for use in your original safe vault whilst we carry out repairs to your own safe door. It must be returned to us complete, and in an undamaged condition, once repairs to your own safe door are completed.

22.3.3 Warranty claims for ‘bespoke’ (non-standard, special-order) products are subject to the sole discretion of the company directors (certain bespoke modifications may be undertaken only on the basis that a standard warranty may not apply).

22.3.4 Eligibility for free of charge safe door repairs, under the ‘extended workshop repair warranty’ (after the first 12 months following delivery), will be at the sole discretion of the directors of Hamber Safes Limited, and their decision will be final.

22.3.5 All mechanical equipment, should be dismantled, inspected, tested and serviced periodically, to ensure that it performs correctly every time that you need to use it. This is of particularly great importance with a safe, for very obvious reasons. This maintenance should only ever be carried out by our own competent and experienced engineers (or engineers appointed by us, to act on our behalf), as attempts by unauthorised persons to carry this out may affect the integrity of the safe, its ability to resist an attack, the warranty, and could also affect its cash rating and acceptability under the terms of your insurance. We recommend therefore that safe doors are periodically serviced by our own staff at our UK factory. The recommended frequency of servicing varies, depending upon the level of use and other factors, but as a general rule, we would suggest that your safe door is fully serviced by us every 3 to 5 years. Please contact us to discuss this, and we would be pleased to provide information on our very reasonable fixed service costs, which are inclusive of all necessary labour and parts to keep your safe in full working order for many years to come.

22.3.6 Please note that personal collection of safe doors from our factory (following repair or inspection by us), may only be made by the original purchaser. Should you wish for another person to collect a safe door on your behalf, then this must be prior arranged with our office, by submitting a written request to us in-advance, (we will not release safe doors to anybody other than the original purchaser without this written authority from you).

22.3.7 This section is in addition to, and does not affect, your legal rights in relation to products that are faulty or are not as described.


23. OUR LIABILITY IF YOU ARE A BUSINESS

This clause only applies if you are a business customer.

23.1 We only supply the products for internal use by your business, and you agree not to use the product for any resale purposes without our express written agreement.

23.2 We do not limit in any way our liability for death or personal injury caused by our negligence, defective products under the Consumer Protection Act 1987, fraud or fraudulent misrepresentation, breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quite possession).

23.3 Subject to the foregoing, we will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise arising under or in connection with the contract for: any loss of profits, sales, business or revenue, loss or corruption of data, information or software, loss of business opportunity, loss of anticipated savings, loss of goodwill, any indirect or consequential loss.

23.4 Subject to the above, our total liability to you in respect of losses arising under or in connection with the contract whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price of the products.

23.5 Except as expressly stated in these terms, we do not give any representation, warranties or undertakings in relation to the products. Any representation, condition or warranty that might be implied or incorporated into these terms by statute, Common law or otherwise, is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products are suitable for your purposes.


24. OUR LIABILITY IF YOU ARE A CONSUMER

This clause only applies if you are a consumer.

24.1 If we fail to comply with these terms, we are responsible for loss or damage that you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
24.2 We only supply products for domestic and private use. You agree not to use the product for any commercial business or resale purposes and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

24.3 We do not however exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quite possession), any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples), and defective products under the consumer protection act 1987.


25. EVENTS OUTSIDE OF OUR CONTROL

25.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an ‘event outside of our control’.
Events outside of our control includes, but is not limited to: any act or event beyond our reasonable control, including without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack/threat of terrorist attack/disruption caused by authorities responding to possibility of a terrorist attack, war (whether declared or not), or threat or preparation for war, fire, explosion, storm, flood, extreme weather conditions, earthquake, subsidence, epidemic or other natural disaster, failure of public or private telecommunications and computer networks, cyber attack, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

25.2 If an event outside of our control takes place that affects the performance of our obligations under a contract, we will contact you as soon as reasonably possible to notify you. Our obligations under a contract will be suspended, and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects the delivery of products to you, we will arrange a new delivery date with you after the event outside our control is over.


26. OTHER IMPORTANT TERMS

26.1 We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms.

26.2 You may only transfer your rights or obligations under these terms to another person if we agree in writing.

26.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

26.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

26.5 If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with these obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waiver any later default by you.

26.6 If you are a consumer, please note that these terms are governed by English law. This means a contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

26.7 If you are a business, a contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a contract or its subject matter or formation (including non-contractual disputes or claims).

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